Thank you for shopping with Tengfeng Department Store in Yuncheng District. We are committed to delivering your order in a timely and secure manner.
🚚 Shipping Locations
We ship to most countries worldwide. If your region is not available at checkout, please contact us to confirm delivery options.
⏱️ Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- During peak seasons or special promotions, processing times may be slightly longer.
- You will receive a confirmation email once your order has shipped.
📦 Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Europe | 8–18 business days |
| Australia & NZ | 10–20 business days |
| Asia | 5–12 business days |
| Other Regions | 10–25 business days |
Note: Delivery times are estimates and may be delayed due to customs clearance, weather conditions, or carrier issues.
💰 Shipping Fees
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- Free shipping may be offered on select items or promotions.
🧾 Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and are not included in the product or shipping price.
Please check with your local customs office for more information.
🔍 Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your package using the carrier’s website or a universal tracking service like 17track.net.
❗ Lost or Delayed Packages
If your package is significantly delayed or shows as delivered but you haven’t received it:
We will do our best to help locate or resolve the issue
Please check with your local courier or post office first