Thank you for shopping at Tengfeng Department Store in Yuncheng District. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
🔁 Return Eligibility
To be eligible for a return, the following conditions must be met:
- Your item must be unused, unwashed, and in the same condition you received it.
- It must be in the original packaging, with all tags attached.
- You must contact us within 14 days of receiving the item.
- Items must be shipped back to us within 7 days after return approval.
⚠️ Items that do not meet these conditions may not be eligible for return or refund.
🚫 Non-Returnable Items
The following items cannot be returned:
- Items marked as “Final Sale”
- Custom or personalized items
- Bedding products (if opened or used) due to hygiene concerns
- Gift cards or downloadable digital products
💵 Refunds
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees (if any) are non-refundable.
🔄 Exchanges
We currently do not offer direct exchanges. If you want a different item, please return your original item and place a new order separately.
📦 Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service for returns. We are not responsible for items lost during return shipping.
❗ Damaged or Incorrect Items
If your item arrived damaged, defective, or incorrect:
We will offer a full refund, replacement, or alternative solution as soon as possiblereceive an email with a tracking number once your order has shipped. Please allow up to 48 hours for tracking information to become available.
Please email us within 48 hours of delivery at [Insert Email]
Include your order number and clear photos of the item(s)